Four-tier service framework delivers 24/7/365 coverage, guaranteed SLAs, and direct access to OpenSearch maintainers.
Dublin, Ireland--(Newsfile Corp. - August 29, 2025) - Eliatra, a founding member of the OpenSearch Software Foundation and leading contributor to the OpenSearch ecosystem, today announced the expansion of its enterprise support services for OpenSearch deployments. The comprehensive support portfolio includes four-tiered service packages and specialized professional services designed to meet the diverse needs of organizations deploying mission-critical search and analytics solutions.
Enterprise-Grade Support for Mission-Critical Systems
As open source software becomes increasingly central to business operations, organizations require reliable support structures for their production environments. Eliatra's new support framework addresses key enterprise concerns around setup, configuration, system integration, production issues, and bug resolution with guaranteed service level agreements.
"When businesses deploy OpenSearch for mission-critical data and processes, they need confidence that expert help is available when they need it most," said Jochen Kressin, Director and Co-Founder at Eliatra. "Our comprehensive support services provide that assurance, backed by our team's deep expertise as core OpenSearch contributors and maintainers, with guaranteed SLAs and direct access to the people building the technology."
Comprehensive Support Framework
Eliatra's support packages range from web-based assistance to 24/7/365 enterprise coverage, with services starting at €5,000/$5,495 for classic web-based support and extending to large deployments requiring 24/7 support. The company's support framework addresses critical enterprise needs with guaranteed SLAs, priority classification systems (P1 mission-critical, P2 key features unusable, P3 not operating as documented), and direct access to OpenSearch maintainers for bug resolution.
Key support features include:
- Enterprise-Grade Response: Rapid response to issues including 15-minute response times for critical situations, with direct access to the team and yearly health checks, available 24x7x365
- Bug Handling: Support engineers work directly with OpenSearch maintainers to identify and fix encountered bugs
- Snapshot Services: Custom OpenSearch snapshots provided when bugfixes don't make official releases in time
- Enhanced Documentation: Access to specialized knowledge base and documentation resources
All services are delivered from Eliatra's support centers in Ireland and the United States, ensuring comprehensive coverage around the world.
Professional Services and Migration Expertise
Beyond traditional support, Eliatra offers migration services from Elasticsearch to OpenSearch, custom development for specialized functionality, and the Eliatra OpenSearch Distribution (EOD) - a secure enhancement offering 100% compatibility with standard OpenSearch and long-term support.
Deep OpenSearch Expertise
Eliatra brings unparalleled expertise as a founding member of the OpenSearch Software Foundation with three team members ranking in the top 4 on the OpenSearch contributors leaderboard.
To learn more about Eliatra's support packages, visit https://eliatra.com/support/
About Eliatra
Eliatra is a leading provider of OpenSearch solutions, offering enterprise-grade support, professional services, and custom development for organizations worldwide. As a founding member of the OpenSearch Software Foundation, Eliatra plays a key role in shaping the future of open-source search technology. Its product suite includes advanced solutions for modern search and analytics environments - from managed OpenSearch hosting to secure, AI-powered platforms.
Media Contact
Gemma Caesar EMAIL: press@eliatra.com WWW: eliatra.com
Address: 77 Lower Camden Street Dublin, D02 XE80, Ireland.
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